pd33 Privacy Policy

1. Who We Are

pd33 (referred to in this Privacy Policy as "pd33", "we", "us" or "our") operates the online casino and sports betting platform accessible at pd33.bio (the "Platform"). pd33 is the data controller responsible for the personal data of registered players and site visitors. If you have any questions about how pd33 handles personal data, or wish to exercise any of your data rights, please contact our support team at [email protected]. Email addresses on the pd33 Platform are displayed as plain text and are not clickable links.

This Privacy Policy applies to all personal data collected through the Platform, including data collected when you register an account, make a deposit or withdrawal, place a bet, play a casino game, contact support, participate in a promotion, or simply browse the Platform. Please read it together with the pd33 Terms and Conditions, which form part of your agreement with pd33.

2. What Personal Data We Collect

pd33 collects personal data in several categories depending on how you interact with the Platform. The categories we collect include:

• Identity data: your full legal name, date of birth, national ID or passport number, and profile photograph where submitted for KYC verification.
• Contact data: your Bangladeshi mobile number, email address and correspondence history with pd33 support.
• Financial data: your bKash, Nagad, Rocket or Upay mobile banking account reference, card details (last four digits only — full card numbers are never stored by pd33), deposit amounts, withdrawal amounts and transaction history.
• Gaming data: your betting history, game session data (including game titles, stakes, outcomes, session start and end times), bonus and promotion participation records, and responsible gaming tool settings such as active deposit limits or self-exclusion status.
• Technical data: your IP address, device type and model, operating system, browser type and version, mobile network operator, screen resolution, session duration, pages visited and click path through the Platform.
• Communications data: any message, complaint, support request, chat transcript or survey response you submit to pd33, whether via email, live chat or any other channel.

3. How We Collect Your Data

pd33 collects personal data through the following means:

• Directly from you: when you complete the registration form, submit KYC documents, make a deposit or withdrawal request, contact pd33 support, opt into a promotion or update your account settings.
• Automatically via technology: through cookies, web beacons, server logs and similar tracking technologies embedded in the Platform that record how you interact with pd33 pages and features.
• From payment processors: when you complete a transaction via bKash, Nagad, Rocket, Upay, Visa or Mastercard, the relevant payment processor shares transaction confirmation data with pd33 for the purposes of crediting your account and maintaining financial records.
• From identity verification providers: when you submit documents for KYC, pd33 may use a third-party identity verification service to confirm the authenticity of those documents. The service returns a pass or fail result and flags any document anomalies.
• From fraud and security partners: pd33 may receive information from fraud detection and AML (anti-money-laundering) service providers where there is a legitimate interest in protecting the integrity of the Platform and its players.

4. Legal Basis and Purposes for Processing

pd33 processes your personal data only where a lawful basis exists. The primary purposes for which pd33 processes personal data, and the legal basis for each, are as follows:

• Account creation and management: to register your account, verify your identity, and allow you to access the full range of pd33 products and services. Basis: performance of a contract with you.
• Payment processing: to process deposits and withdrawals, reconcile accounts and maintain financial records. Basis: performance of a contract; legal obligation to maintain accurate financial records.
• Fraud prevention and platform security: to detect and prevent fraudulent activity, money laundering, bonus abuse, and unauthorised access to player accounts. Basis: legitimate interests of pd33 and its players in maintaining a safe and fair Platform.
• Responsible gaming: to monitor gaming behaviour and intervene where patterns suggest problem gambling, to apply player-requested restrictions and to enforce pd33's mandatory 21+ policy. Basis: legitimate interest in player welfare; legal obligation.

5. Who We Share Your Data With

pd33 does not sell personal data to third parties for marketing purposes. pd33 may share your personal data with the following categories of third parties for the purposes described in this Privacy Policy:

• Game content providers (Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe and similar studios) — these providers receive the minimum data required to deliver game sessions, such as a hashed player identifier and session token. They do not receive your name, address or financial details.
• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard and their respective banking partners) — shared for the purpose of processing your transactions only.
• Identity verification and KYC providers — for the purpose of verifying the authenticity of registration documents and confirming your age.
• Regulatory and law enforcement authorities — where pd33 is required by law, court order or regulatory directive to disclose player information. pd33 will notify affected players of any such disclosure to the extent permitted by law.

6. Cookies and Tracking Technologies

pd33 uses cookies and similar technologies on the Platform. Cookies are small text files stored on your device that enable pd33 to recognise returning visitors, remember your preferences, and gather analytics data to improve the Platform. The categories of cookies pd33 uses are:

• Strictly necessary cookies: required for the Platform to function, including session management, login state, and fraud prevention. These cannot be disabled without impairing Platform functionality.
• Performance and analytics cookies: used to measure how players use the Platform, which pages are visited most, where players exit, and how long sessions last. This data is aggregated and anonymised where possible.
• Functional cookies: used to remember your language preference, display settings and responsible gaming tool configurations across sessions.

7. Data Retention

pd33 retains personal data only for as long as is necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable law. The standard retention periods applied by pd33 are:

• Account and identity data: retained for the duration of your account and for five (5) years after account closure, to meet financial record-keeping and KYC obligations.
• Transaction records: retained for five (5) years from the date of each transaction to comply with financial reporting obligations.
• Responsible gaming records: self-exclusion records are retained for a minimum of seven (7) years after the self-exclusion period ends, to prevent a previously excluded player from being re-admitted inadvertently.
• Marketing communications: retained until you withdraw your consent or opt out. On opt-out, your email and mobile number will be added to pd33's suppression list.
• Support communications: retained for three (3) years from the date of each interaction, to allow for review in the event of a dispute or complaint.

8. Your Data Rights

pd33 respects your rights in relation to your personal data. You may exercise any of the following rights at any time by contacting pd33 support at [email protected]:

• Right of access: you may request a copy of all personal data pd33 holds about you, together with information about how it is processed.
• Right to rectification: you may request correction of any inaccurate or incomplete personal data held about you. Some corrections (such as legal name changes) require supporting documentation.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to pd33's legal retention obligations.
• Right to object: you may object to the processing of your personal data for marketing purposes at any time. You may also object to processing based on legitimate interests where you believe your rights and interests override those of pd33.

9. Data Security

pd33 implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage of sensitive data fields at rest, access controls limiting data access to authorised pd33 personnel on a need-to-know basis, regular security assessments, and staff training on data protection best practices.

No system connected to the internet can be guaranteed to be completely secure. While pd33 takes data security seriously and applies industry-standard protections, pd33 cannot guarantee the absolute security of data transmitted to or from the Platform. If you become aware of any suspected security vulnerability on the Platform, please notify pd33 support immediately.

10. Marketing Communications

pd33 may send you promotional communications about new games, bonus offers, seasonal promotions (including BPL, IPL and Eid special offers) and Platform updates, where you have given your consent to receive such communications at the time of registration or subsequently via your account settings. You can withdraw this consent at any time by:

• Clicking the unsubscribe link in any marketing email sent by pd33.
• Updating your communication preferences in the notifications section of your pd33 account.
• Contacting pd33 support directly at [email protected] and requesting removal from marketing lists.
• Opting out of marketing will not affect transactional communications that are necessary for your account, such as deposit confirmations, withdrawal notifications, KYC requests and responsible gaming alerts.
• pd33 does not share your contact details with third-party marketing companies or affiliate networks for the purpose of sending unsolicited marketing to you.
• pd33 will never send unsolicited SMS messages to your bKash or Nagad registered mobile number for marketing purposes without your prior consent.

11. Children and Minors

The pd33 Platform is strictly for adults aged 21 and above. pd33 does not knowingly collect personal data from any person under the age of 21. If you are under 21, you must not use the Platform or submit any personal data to pd33. If pd33 discovers that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account closed.

If you are a parent or guardian and believe that your child has registered an account with pd33 or submitted personal data without your knowledge, please contact pd33 support immediately at [email protected] so that the account can be reviewed and closed.

12. Changes to This Privacy Policy

pd33 may update this Privacy Policy from time to time to reflect changes in how the Platform operates, how data is processed, or applicable legal requirements. When material changes are made, registered players will be notified via their registered contact details. The "Last Updated" date at the top of this page indicates when the most recent revision took effect.

• Continued use of the Platform after notification of a policy update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the revised policy, you must stop using the Platform and contact pd33 support to request account closure.
• pd33 will always maintain a copy of the previous version of this Privacy Policy and will make it available to players on request.
• Previous versions of this Privacy Policy remain available on request by contacting [email protected].

13. Contact and Complaints

If you have questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a complaint about how pd33 has handled your personal data, please contact the pd33 support team. You may reach us at [email protected] — please note this address is displayed as plain text and is not a clickable link. We aim to respond to all data-related requests within 30 calendar days of receipt.

Where you are not satisfied with pd33's response to a data complaint, you may escalate the matter through the dispute resolution mechanism set out in the pd33 Terms and Conditions. pd33 is committed to resolving all data-related complaints fairly, promptly and in good faith.

14. Governing Law

This Privacy Policy is governed by and construed in accordance with applicable law. By using the pd33 Platform you submit to the jurisdiction specified in the pd33 Terms and Conditions for resolution of any dispute arising from this Privacy Policy or the processing of your personal data.

15. Definitions

In this Privacy Policy: "Platform" means the pd33 website at pd33.bio and all associated products and services. "Personal data" means any information relating to an identified or identifiable individual. "Processing" means any operation performed on personal data, including collection, storage, use, sharing and deletion. "KYC" means Know Your Customer, the identity verification process required before withdrawals can be processed. "SSL" means Secure Sockets Layer, the standard encryption technology used to protect data in transit. "AML" means Anti-Money Laundering, the set of laws, regulations and procedures intended to prevent criminals from disguising illegally obtained funds as legitimate income.